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Client
Service
Manager |
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Job
Descriptions
-
Responsible
for
the
planning
and
establishment
of
Key
Account
management
system
-
Executing
clients
sample
investigation,
assisting
investigation
on
client’s
satisfaction,
and
present
the
result
to
the
Board
of
Directors
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Responsible
for
maintaining,
guiding,
and
assessing
the
managing
work
of
Key
Account
-
Making
the
renewal
development
policy
-
Assisting
to
solve
the
complaints
from
client
to
ensure
satisfactory
services
for
client
-
Responsible
for
daily
management
of
Key
Account
department
Requirements
-
Bachelor
Degree
or
above
majored
in
Finance,
Insurance
and
relevant
subjects
-
5+
years
experience
in
insurance
and
relevant
industry,
with
experience
of
key
account
management
preferred
-
Strong
Language
ability,
written
ability
and
marketing
research
ability
-
Familiar
with
various
business
knowledge
of
medical
insurance
-
Enthusiastic
for
work
and
sense
of
responsibility,
good
communication
ability
and
marketing
planning
ability
-
Excellent
spoken
and
written
English
level
Client
Service
Assistant
Job
Descriptions
-
Assisting
to
verify
applications
and
communications
of
client’s
information
with
the
insurer
and
insured
-
Assisting
the
following
up
services
including
cancellation
&
addition,
changing，endorsement
and
the
like
operations
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Assisting
to
solve
the
complaints
from
client
to
ensure
satisfactory
services
for
client
-
Facilitate
problem
resolution
and
assisting
24-hr
Hotline
to
increase
customer’s
satisfaction
-
Enhance
customer
fidelity
and
relationship
Requirements
-
Diploma
Degree
or
above
-
Have
hospital/clinic
experience,
foreign
hospital/clinic
preferred
-
Enthusiastic
for
work
and
sense
of
responsibility,
good
communication
ability
-
Excellent
spoken
and
written
English
level
-
Those
who
possessing
Insurance
Broker
License
is
preferred
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